Louis Vuitton’s plan to attract more Chinese shoppers

16/12/2013
Luxury group LVMH has partnered the Chinese-American Planning Council and Parsons School for Design to launch an education programme in New York which will train Chinese-Americans in luxury retail skills.

Chinese tourists are accounting for a growing percentage of luxury goods sales outside of their country as they travel abroad where goods are less expensive, and luxury brands have encountered a shortage of Mandarin-speaking candidates.

Topics covered over the10-week course – open to under- or unemployed speakers of  English and Mandarin – will range from the history of fashion and understanding consumer trends to communications skills.

Chantal Gaemperle, vice-president of human resources at LVMH, said: “This project addresses a specific need among luxury retail stores to best serve their Chinese-speaking customers while boosting career advancement opportunities for this important community in New York City.”